Quince Logistics Services

Logistics your
customers will love.

China-to-US shipping with faster transit, transparent pricing, and end-to-end tracking that doesn't break at handoff. Built by the team behind a $2B DTC brand.

20M+
Annual shipments
3–5 biz days
P90 delivery time
$6.44
Per parcel
THE PROBLEM

Cross-border logistics wasn't built for your brand.

Your customers don't care about consolidation schedules or carrier handoffs. They care about when their order arrives and whether they can trust the tracking.

Most cross-border providers optimize for cost and scale. That means inconsistent delivery windows, tracking that goes dark at carrier transitions, and support tickets you can't answer because you don't have visibility yourself.

When the delivery experience breaks, your brand takes the hit - not your logistics provider.

WHY QLS

A delivery experience layer, not a 3PL.

Faster transit, predictable delivery

P90 dispatch-to-delivery of 3–5 business days on our China-to-US lane. Not a promise - a measured result from the same infrastructure that ships for Quince. We use dedicated air lanes and pre-cleared customs to keep variance low.

Learn more about our shipping

Tracking that never goes dark

Continuous, carrier-grade tracking from origin to doorstep - no "handoff cliff" where visibility disappears. White-labeled to your brand with photo-on-delivery proof. Your customers see your name, not ours.

See the tracking experience

Transparent, published pricing

Our rates are on our website because we believe they should be. Per-parcel pricing by weight and destination zone, no hidden surcharges, no surprise fees. Volume discounts kick in automatically as you grow.

See pricing
HOW IT WORKS

From factory floor to front door.

1

Warehouse & Pickup

Your products sit in our China warehouse. When an order comes in (via Shopify or API), we generate a label and pick up the parcel.

2

Customs & Export

We handle export documentation, HS classification, and customs clearance. Pre-cleared lanes mean fewer holds and faster release.

3

Air Transit

Dedicated air consolidation from China to the US. No waiting for container fill - we ship on a reliable, scheduled cadence.

4

US Last-Mile Delivery

Handoff to a vetted US last-mile carrier with continuous tracking. Photo-on-delivery confirmation and proactive exception management.

YOUR BRAND, THEIR EXPERIENCE

See what your customers will see.

Every QLS shipment gets a branded tracking page - your logo, your colors, your domain. No third-party tracking sites, no broken handoffs.

Your Brand
Order #ORD-12345
Delivered
Shipped: Mar 24Delivered: Mar 28Transit: 4 days
Order Confirmed
Hong Kong warehouse
Mar 24, 10:12 AM
Picked Up
Collected from warehouse
Mar 24, 2:45 PM
In Transit
Air freight China → US
Mar 25, 6:00 PM
US Customs Cleared
Import cleared, duties processed
Mar 27, 8:45 AM
Arrived at US Facility
Los Angeles sorting center
Mar 27, 11:20 AM
Out for Delivery
With local carrier
Mar 28, 8:15 AM
Delivered
Photo proof available
Mar 28, 2:32 PM
Delivery Confirmed
Photo proof

White-labeled tracking — your brand, your colors

Built to power a $2B brand.
Now it's yours.

Quince grew from zero to $2B GMV in six years by doing something radical: building its own logistics infrastructure from scratch. Forecasting, routing, customs, tracking, returns, customer service - all built in-house because nothing on the market was good enough.

QLS is that infrastructure, externalized. The same systems, the same ops team, the same obsession with delivery experience - available to your brand without the six years and millions in build cost.

$2B+
GMV powered by
this infrastructure
PLUG IN AND SHIP

Works with your existing stack.

Shopify App

One-click install from the Shopify App Store. Automatically creates QLS shipments from your Shopify orders and pushes tracking updates back. No manual uploads, no CSV files.

Learn more

REST API

Full programmatic access - booking, labels, tracking, webhooks. For brands with custom workflows or non-Shopify platforms.

View API docs

Ready to deliver a better experience?

Join the DTC brands switching from legacy logistics to QLS.

Ship smarter from China to the USBook a Demo