We built the logistics engine behind a $2B brand. Now it's yours.
In its first six years, Quince grew from zero to over $2B in GMV by doing something that most DTC brands consider impossible: building its own logistics infrastructure from scratch.
It wasn't the plan. Quince started by relying on third-party logistics providers — the same ones available to every other brand. But the experience wasn't good enough. Transit times were unpredictable. Tracking broke at carrier handoffs. Customer service couldn't explain where a package was. And when things went wrong, no one was accountable.
So Quince built its own systems. Forecasting and planning. First-mile and last-mile logistics. End-to-end tracking. Returns processing. Customer service. Eventually, even fulfillment.
“Our consumer brand democratizes quality essentials for customers. Now we will democratize quality services for other companies.”
The result of that vertical integration is measurable. Quince's delivery experience — fast, predictable, transparent — became a core driver of conversion, retention, and growth. Customers came back because they trusted the experience, not just the product.
$2B+
GMV in 6 years
3–5 biz day
P90 delivery (China → US)
End-to-end
Tracking with zero handoff gaps
Why open this up?
By sharing our logistics infrastructure with other brands, we increase the volume flowing through our systems. More volume means lower per-unit costs, faster transit, and better carrier terms. That flywheel benefits Quince and every QLS client.
But this isn't a side project or a white-label resale. QLS is a standalone logistics service with its own team, its own systems, and its own commitments. Your data is strictly isolated — never shared with Quince or any other client. You own your customers and your IP.
Not a 3PL. A delivery experience layer.
What differentiates QLS from traditional 3PLs is accountability. Three things we do that most logistics providers don't:
SLA-backed predictability
We publish our transit times because we can stand behind them. If we say 3–5 business days P90, we measure it and report it.
Exception management as a product
When something goes wrong - a customs hold, a failed delivery attempt, a carrier delay - we don't wait for you to notice. We catch it, act on it, and keep you informed. Proactively.
Brand-safe tracking
Your customers see your brand at every touchpoint. Clean, reliable, consumer-grade visibility that doesn't break at handoff or route to a third-party tracking site.